Recently I've continuously come across a circumstance in my field that is the highlight and bane of my job: This job constantly changes. When you think it's set in stone, it changes with a new twist to cover up a recently discovered loophole. Unfortunately it also true for the Agency I work for. Rules change to keep up with the consistent demands and dishonesty of our clients to protect our clients as well as ourselves. Because of this, we've changed our process on ONE particular piece of paperwork that is part of processing.
Now normally I take criticism with about a shake of salt - I'm not great at it, but I'm slowly getting better. When you work with your mother it gets tense no mater what the situation is. The idea to this processing is to call the client about their renewing paperwork without alerting them to changes in premium. It isn't dishonest - if they ask about the premium we are required by law to discuss it, and it really isn't that big of a deal to me. The problem with it is in doing this you recycle alot of business in rewriting them in other companies; its not cost effective for us OR the client. I have changed my greeting and questioning around six or seven times to come to the START of this conclusion - only to be told that I'm doing it wrong again.
Now once again - the idea is to keep insured from asking about any increases in premium. Of the fifteen phone calls I've made, about six have inquired about their premium and why it's gone up. Usually, its only minor and it had a reasonable explanation thats easily found, but one or two companies have recently had increases that are ungodly and unjust. When the policy looses premium, we make less money on renewals, which makes it even harder to stay afloat. What can I say, people want free insurance.
Because I'm having trouble, I inquire more about it to my boss - mother. Her conclusion to my greeting is that I must still be doing something wrong. Normally, I don't mind being told I'm wrong. The problem is, I've asked about this multiple times and still had problems after their solutions. Anyone would be frustrated at this point!
To continue the frustration, I'm a single person living in my parents house paying of a 10K car. The payments on the car keep me from renting an appartment of my own with a roomy, so I'm trying to make do and save where I can. I was approached in around August about going on a vacation with said mother. My first response was no: I didn't want to go somewhere I didn't like and didn't care to visit again, rather save for a place I'd never been and go with my best buddy. I don't mind going on vacations with her at all! In fact, I do enjoy it,quite a bit, and its always a great experience with a dear friend and parent. She threw a fit and threatened to go with my older brother, which I shrugged off and went on my way.
SHe finally managed to convince me to go when she invited my bestie to ride along with us, as long as I paid the plane ticket and she paid for herself on the trip. I invited, she said yes, all good, right? Now on top of my car payment, health insurance, gas expenses, and her demand to keep up with my food and rent which include my phone and insurance along with a bit more, I had to save up for tickets to really expensive places to go. Now I'm being ridden for not saving enough and being called horrible with my finances.
She wins there. I said yes to a vacation I really couldn't afford and should've simply said no. In fact, I still have new tires to save up for, work clothes to buy (I was working all week in one pair of twenty dollar walmart slacks....), and updated room furniture to buy when I'm ready to move out.
So here I am, angry and frustrated with people telling me one thing and then asking another out of me, then letting me know that I'm wrong for doing everything at every turn. Like I said before, I don't mind criticism. I enjoy trying to better myself however I can, recognizing that its hard sometimes for me to take criticisms on things that are hard for me to change. But I don't like when at every turn I try to change it and find out that once again I'm wrong. The first story I can think of that explains it, is The Man, the Boy and the Donkey.
A man and his son were once going with their donkey to market. As they were walking along by his side a countryman passed them and said, "You fools, what is a donkey for but to ride upon?" So the man put the boy on the donkey, and they went on their way.
But soon they passed a group of men, one of whom said, "See that lazy youngster, he lets his father walk while he rides."
So the man ordered his boy to get off, and got on himself. But they hadn't gone far when they passed two women, one of whom said to the other, "Shame on that lazy lout to let his poor little son trudge along."
Well, the man didn't know what to do, but at last he took his boy up before him on the donkey. By this time they had come to the town, and the passersby began to jeer and point at them. The man stopped and asked what they were scoffing at.
The men said, "Aren't you ashamed of yourself for overloading that poor donkey of yours -- you and your hulking son?"
The man and boy got off and tried to think what to do. They thought and they thought, until at last they cut down a pole, tied the donkey's feet to it, and raised the pole and the donkey to their shoulders. They went along amid the laughter of all who met them until they came to a bridge, when the donkey, getting one of his feet loose, kicked out and caused the boy to drop his end of the pole. In the struggle the donkey fell over the bridge, and his forefeet being tied together, he was drowned.
I'll do my best to take it like Thomas Edison and his fantastic inventions.... But It does get discouraging when you can't satisfy anyone's expectations of you.